Returns & Exchanges
At Jolly Merch Shop, we want you to love your new fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items. If your order isn't a perfect fit or style, simply follow our streamlined process to secure a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing